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Diversity and Inclusion in Eye Care

By Dr. Trevor Miranda, OD

Canada is an intricate textured tapestry of different cultures. Each patient is unique and presents with different preferences and lifestyle choices. In today’s optometry world (and all healthcare in general) it is important to make every patient feel welcome and included.

I was born in a small town in Ontario, Canada to immigrant parents (from Goa, a Portuguese colony now part of India). My hometown was predominantly of homogeneous Caucasian descent and my darker skin stood out as an obvious difference from others in the community. “Where are you from?” would be standard line from people that had just met me, implying that I was from another part of the world given the physically obvious differences. “I’m from Canada and my parents are from Goa!” I would proudly state. I was aware of my ethnic heritage that came with mainly culinary differences from my peers, but I identified as Canadian just like they did. The implication here is that you get to choose your “tribe” and group that you identify with. While it is easy to be prejudicial given the “look” of someone, they may not identify themselves as part of the stereotype.

Dr. Miranda and his family

In our Optometry offices, we are working towards understanding diversity and being as welcoming and inclusive as possible. I feel it is totally fair game to inquire about somebody’s ethnicity. It is better to ask than to presume. Questions like “What’s your family background?” “Have you lived locally very long?” are acceptable when it comes from a place of inclusiveness. It is helpful as an eye doctor to understand family heritage as some ethnicities are predisposed to certain ocular diseases. Allowing for these inquiry conversations is an important part of “case history” and allows better investigations into potential threats to the patient’s vision.

Gender Identifications

During our online “Intake” process we allow patients to select their gender. We do not presume gender. We ask every patient what their preferred name is and use that name instead of “Mr. and Mrs.” We have done away with “men’s and ladies” frame sections and have used consultative questioning to elicit the patient’s style preferences. Learning more about the patient to better assist them with their frame choices is well received. Presuming gender may lead to hurt feelings and the patient feeling our doctors and clinic are “out of touch”. Being a clinic that is friendly and welcoming to everyone will earn a reputation for kindness and professionalism and also referrals.

Frame Choices for Everyone

It is important to have an eyewear gallery that has frames that suit the patient’s style choices as well as their face shapes. Certain sized frames and nose bridges are required for a frame to adequately fit some patients, so a deep selection is important. Eco-friendly frames, Indigenous created frames and brightly coloured frames are all part of a good selection that is inclusive and relatable to all our patients.

Ageism

As I become more “experienced” as a practitioner (28 years in practice as an optometrist), I have met so many amazing senior aged patients. Every day I am impressed and in awe of my senior patients. Many display a much younger spirit and ability than younger patients. I tell patients that it is my goal to have their good vision outlive them. It is absolutely possible to have 20/20 vision or “perfect” eyes and be 100. I have learned not to prejudge a patient based on their age. I certainly don’t want to be prejudged when I am a spry senior. Be understanding and kind and allow all elderly patients the opportunity to do tests that they can manage including visual fields testing for glaucoma. New technology such as head mounted testing devices will also assist those with limited mobility and posture constraints.

Training for the Team

Our team meets every week to discuss ways we can improve and learn. We survey every patient after their full exam and relay any patient recommendations for improvement to the entire team. If there were any less-than-ideal interactions, we learn how we could handle them better next time and contemplate strategies for service recovery.

Society is changing and so must we. The golden rule used to be “treat people how you would like to be treated”. We feel that is now archaic and the new platinum rule should be “treat people how they would like to be treated!”.

To read Dr. Miranda’s article on Optik magazine, click HERE.

MIDO.COM: The New Eyewear Tradeshow Website Promotes Accessibility and Inclusion

MIDO logo

The new website of the international eyewear tradeshow that will take place at Fiera Milano Rho from February 3 to 5, 2024, is online. It is not just a graphic restyling, but a substantial change, aimed at ensuring digital accessibility, encouraging user participation, and avoiding discrimination of all kinds. In this area, as in many others, MIDO is ahead of its time and innovates its website https://www.mido.com/en/ almost two years in advance to embrace the European legislation which, with the European Accessibility Act, imposes digital accessibility from June 2025.

The creation of the new website, a tool available to all stakeholders at the eyewear tradeshow, represents an important step for MIDO in raising awareness among operators in the industry on the issues of digital accessibility and inclusion, which will continue with further technological developments, promoting sharing and dissemination.

The key words of the layout are “Less is more“: an essential design in the lines, elegant and accessible, once again entrusted to the creative director of MIDO’s communication campaigns Max Galli, in collaboration with Mixer Group. A thin lettering, larger, but never shouted. A site with attention to detail, created to facilitate usability and to provide all the main information in an intuitive and fast way on the first screens.

From a technical point of view, the development and implementation of which have been entrusted to Alea.pro, the new site focuses on the user experience to ensure fluid, accessible and unhindered navigation for any visitor, in compliance with the Web Content Accessibility Guidelines 2.2. Thanks to Artificial Intelligence, for example, users with mobility and cognitive disabilities such as blindness, low vision, colour blindness, dyslexia, epilepsy, ADHD, etc., (even temporary disabilities following accidents, for example) will be facing an optimized experience. The site therefore offers the user over 100 features – on specific request – to adapt and customize the browsing experience according to their needs, such as speech synthesis, dictionary and suggestions, text magnification and spacing, colour contrast, etc. Another new element is the implementation of a font designed specifically for dyslexic users, which improves the readability of texts.

In its role as world leader among the tradeshows dedicated to eyewear and the major annual events that take place in Italy, MIDO can only always look ahead, implementing solutions and making futuristic and advanced choices.

Click HERE for the full press release.

For more related content on Optik NOW, click HERE.

LE PARC: Discover the New Fall/Winter Collection 2023

Inspired by art, culture and creative freedom, LE PARC designs vibrant and sophisticated
eyewear that highlights the identity of each individual, highlighting their particularities
and bringing out their most authentic and daring self.

LIN is part of the “air” category: Subtlety and sensitivity stand out in this frame of lightweight stainless-steel construction with discreet yet powerful touches of colour.

Distributed by Mood Eyewear: www.moodeyewear.com

Cone-Rod Dystrophy

Fighting Blindness Canada research

A new company, Beacon Therapeutics, has launched with a focus on gene therapies for cone-rod dystrophy and X-linked retinitis pigmentosa. Beacon will undertake preclinical work on a potential gene therapy for cone-rod dystrophy caused by mutations in the CDHR1 gene.

This work was originally started by Dr. Robert MacLaren (University of Oxford) who is a co-founder and adviser to the company. If these studies are successful, Beacon hopes to move the CDHR1 gene therapy to a human clinical trial in the coming years. 

Students and Binocular Vision: The Hidden Obstacle

By Dr. Jenny Lee, OD

Two weeks into the start of the school year, young adults returning to the lecture hall are frantically requesting appointments to the office. The tale, although presented differently, always echoes a familiar story – students, particularly those in post-secondary school, are finding their vision not quite as crisp as it used to be. Some may even present with headaches that distract them from their homework. Increased in-person schooling after years of pandemic lockdowns and a laptop for company only serve to highlight this glaring issue.

The initial answer is obvious – with the advent of online learning for all age groups, it is not surprising that adult-onset myopia is on the rise. Two or three clicks of minus in the phoropter is generally all it takes for these once-emmetropes to appreciate the 20/20 line.

However, it is important to provide not just the appropriate counselling for these patients, but also incorporate tools for these patients to reduce symptoms such as headaches, eye strain, and ocular surface irritation.

Digital Eye Strain Affects Children Too

Digital eye strain is not a new concept. A variety of ocular conditions can be attributed to increased screen time, such as dry eye syndrome and accommodative stress or spasm. For instance, excessive screen time has already been linked to severe meibomian gland atrophy in children aged 6 to 17 years old.

A quick view under the slit lamp of the corneal surface can already elucidate signs of dry eye syndrome and are worthwhile to add to the standard child eye exam. However, the strain of increased screen time and near work on binocular vision is not as glaringly obvious and can often masquerade as other elusive symptoms.

Back to School Highlights Vision Issues

For instance, consider a teenager entering university who spent their past summer playing extensively for a soccer team. They report that they suffered a concussion a few months ago, but never had any symptoms and was cleared to continue playing for the season. Now that they are a few weeks into school, they notice frequent headaches, blur at distance, and feeling unmotivated in class.

As an eye care professional, one could consider convincing this teenager that glasses are trendy and proceed to direct them to the optician. This may solve the initial concern of squinting at the lecture hall. But it is important to consider the host of binocular vision issues that are rapidly developing in this demographic, with intensive near work demands. Schooling is already mentally taxing to begin with, and dealing with additional symptoms, concussion-related or not, can make such obstacles even more insurmountable.

One does not need to be a vision therapy or rehabilitation specialist to add elements into the office to help screen and highlight the potential need for further assistance in school to help such patients improve their quality of life. Rather, identifying such students who could benefit from vision therapy or even spectacle therapy such as a low near add could help improve symptoms substantially.

Consider computer spectacles which are already being prescribed to pre-presbyopes who frequently spent hours in front of the computer in the office or at home. Don’t forget that young children are also spending equally as long, if not more time, in front of a screen.

Incorporating Binocular Vision Screening

Moreover, the inclusion of surveys or questionnaires in the waiting room can easily help pinpoint youths in need of intervention. The Convergence Insufficiency Symptom Survey (CISS) is one example of a survey that can be easily employed in the office, which may help better quantify symptoms related to binocular vision issues such as convergence insufficiency.

The Convergence Insufficiency Treatment Trial (CITT) Investigator Group previously determined that CISS scores can distinguish children with symptomatic CI, and were not affected by examiner bias. However, some literature states that screening for CI may not be indicated as visual symptoms can be common and unrelated to binocular vision issues. Therefore, it is important to rely on one’s own clinical judgement to interpret the results of such questionnaires and surveys.

The King-Devick test is another example of a screening test that can be easily employed in the office with minimal training or equipment required – one simply needs a paper, pen, and a booklet. By evaluating the speed of rapid number-naming, the test can screen for patients with a concussion who may be suffering from long-term symptoms. Those with head trauma have been found to be over five seconds slower on the King-Devick test.

As students head back into another school year, remember that this is an opportunity to identify and address binocular vision issues early before they begin to impact schooling and their quality of life.

To read Dr. Lee’s article on Optik Magazine, click HERE.

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